Frequently Asked Questions

What makes Crafted Vision tools different?

Compact footprints, comfy grips, smooth edges, and easy cleaning. We pair stainless steel for crisp cuts, food-grade silicone for steeping, and warm beechwood for a cozy counter vibe.

Are your slicers safe for everyday use?

Yes. Wide non-slip handles and guarded pushers keep hands away from cutting areas. As with any kitchen tool, use responsibly and supervise younger helpers.

Dishwasher safe?

Most stainless and silicone parts are top-rack dishwasher safe. Wood (like our pasta rack) prefers a quick hand-wipe and dry. Avoid prolonged soaking for any tool.

How do I care for the wooden pasta drying rack?

Wipe, air-dry, and store in a dry spot. Refresh occasionally with a tiny bit of food-safe mineral oil. Don’t machine-wash wood.

What’s included with multi-blade tools?

The tool body plus the listed grids/discs. Some sets include a cleaning fork or pusher. Each product card lists the exact contents.

Materials & food safety

We use food-grade silicone and kitchen-grade stainless steel. Plastics are BPA-free where applicable. Got allergies or specific concerns? Email support@getcraftedvision.com.

When will my order ship?

Orders are processed quickly. You’ll see an ETA at checkout and get tracking by email as soon as it’s on the way.

How do I track my package?

Use the tracking link in your confirmation email. Can’t find it? Ping us and we’ll resend the link.

Can I update my shipping address after ordering?

If your order hasn’t left our hands, we’ll do our best to update it. Email us ASAP with your order number and the correct address.

Gift options & notes

Add a gift note at checkout. We can keep packaging minimal and tidy. Need a bunch of gifts for an event? We’ll help coordinate.

Do you offer discounts or promo codes?

If you’ve got a code, apply it at checkout before payment. Only one code can be used per order unless a promo says otherwise.

Bulk orders for teams, workshops, or events

Absolutely. Tell us quantities, timing, and shipping destination — we’ll quote and help with selection.

Kid-friendly picks?

Choose tools without exposed sharp blades (safe grid slicers, tea infusers). Adult supervision is always recommended in the kitchen.

Cleaning tips for wire/grid cutters

Rinse immediately after use. For grids, use the included cleaning fork (if provided) or a soft brush. Avoid harsh abrasives that could dull or fray wires.

Rust prevention for stainless parts

Dry thoroughly after washing and avoid soaking for long periods. A tiny drop of mineral oil on hinges keeps motion smooth.

How do I use the tea infuser correctly?

Fill the perforated section with loose tea, clip the arms on your mug, steep per your tea’s time/temperature, then lift and let excess drip before resting on a saucer.

Pasta rack assembly & storage

Slot the arms onto the center post, place on the round base, and you’re ready. Arms lift off for fast loading and flat storage.

The cut size looks uneven — any tips?

Use firm, similarly sized produce; center it on the base; press straight down in one confident motion. For soft fruit, chill briefly for cleaner slices.

Replacement parts or missing piece?

We’ll sort it out. Send your order number and a quick photo to support@getcraftedvision.com.

How can I reach you?

Email support@getcraftedvision.com or call +1 (720) 568-5541. We’re happy to help with picks, care, or order tweaks.