1. Eligibility for Refunds
Refunds apply to items purchased directly from Crafted Vision that are unused, in original packaging, and returned within 30 days of delivery.
Refund Policy
At Crafted Vision, your satisfaction matters. This policy outlines the process for returns, exchanges, and refunds for our kitchen tools and accessories.
2. Damaged or Defective Items
If an item arrives damaged or defective, contact us within 7 days with photos of the issue. We will provide a replacement or full refund.
3. Non-Refundable Items
Custom or personalized kitchen tools, gift cards, and clearance items are non-refundable unless defective.
4. Return Process
Contact support to initiate a return. You will receive a Return Merchandise Authorization (RMA) number and instructions for shipping the item back.
5. Shipping Costs
Return shipping costs are the responsibility of the customer, except for damaged or defective items. We recommend using a trackable shipping service.
6. Refund Processing Time
Once the returned item is received and inspected, refunds are processed within 5–7 business days. The amount is returned to your original payment method.
7. Exchanges
You may exchange an item for a different product of equal value. Contact support for assistance and return instructions.
8. Partial Refunds
Partial refunds may be issued for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
9. Late or Missing Refunds
If you haven’t received a refund within the stated time, check your bank account first. Then contact us at support@getcraftedvision.com.
10. Sale Items
Items purchased on sale may only be refunded according to this policy. Refund amounts reflect the actual purchase price.
11. International Orders
Returns for international orders must comply with local customs regulations. Customers are responsible for duties and return shipping costs unless the item is defective.
12. Contact Us
Questions about refunds, returns, or exchanges? Contact Crafted Vision at support@getcraftedvision.com or +1 720 568 5541. Our customer service hours are Mon–Fri: 9AM–6PM PST, Sat–Sun: 10AM–4PM PST.